Terms of Service

Effective date: 24 July 2026 · Last updated: 24 July 2026

Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Synctric Technology Private Limited, CIN U72900GJ2022PTC133276, with its registered office at Office No. 601, Luxuria Business Hub, Nr. V. R. Mall, Dumas Road, Surat, Gujarat, India – 395007 (“Synctric”, “we”, “us”), governing your use of the Kite application, website at https://kite.synctric.io, and all related services (together, the “Service”).

By creating an account, connecting a mailbox, or using the Service, you accept these Terms. If you do not agree, do not use the Service.

These Terms are published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and constitute an electronic record that does not require a physical signature.

Eligibility

You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872 (or the equivalent law in your jurisdiction). If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation.

Description of the Service

Kite is an email client and inbox-assistant that connects to your existing email accounts and provides:

• Automatic categorisation and prioritisation of messages
• AI-generated summaries, daily briefs and suggested actions
• Search, composition, sending and reply features
• Bulk unsubscribe and inbox cleanup tools
• Support for multiple connected accounts

Kite is not an email provider. We do not host your mailbox or issue email addresses. Your mail continues to reside with your provider (for example Google), and your relationship with that provider is governed by their own terms.

Your account

• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You must provide accurate information and keep it current.
• Notify us immediately at security@synctric.io of any unauthorised use.
• One account per person unless we agree otherwise in writing.

Connecting third-party accounts

• To use Kite you must authorise access to one or more mailboxes through OAuth.
• You grant Synctric a limited licence to access, store and process your mail data solely to provide the Service as described in our Privacy Policy.
• You represent that you have the right to grant this access for each mailbox you connect.
• You may revoke access at any time via your provider’s security settings or in Kite.
• Your use of Google services through Kite is additionally subject to the Google Terms of Service and the Google API Services User Data Policy.

Acceptable use

You agree not to:

• Use the Service to send spam, bulk unsolicited mail, phishing messages, or anything violating anti-spam laws
• Transmit malware, viruses or harmful code
• Access accounts or data you are not authorised to access
• Reverse engineer, decompile, scrape, or attempt to derive the source code of the Service
• Resell, sublicense or white-label the Service without written permission
• Circumvent rate limits, quotas or security controls
• Use the Service to violate any applicable law, or the rights of any third party
• Upload or transmit content that is obscene, defamatory, infringing, or unlawful under Indian law, including Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Use the Service to build a competing product or to benchmark it for a competitor

We may suspend or terminate access immediately for any breach of this section.

AI features and their limitations

Kite uses artificial intelligence to summarise, categorise, prioritise and draft content. You acknowledge that:

• AI output can be inaccurate, incomplete or misleading.
• Summaries and priority labels are assistive suggestions only. Kite may mis-categorise or de-prioritise an important message.
• You remain solely responsible for reviewing any message before you send it, and for any consequence of relying on AI output.
• You must not rely on Kite for medical, legal, financial or other decisions requiring professional judgement.
• We may change, limit or discontinue AI features at any time.

Synctric is not liable for any loss arising from missed, mis-sorted or incorrectly summarised email.

Subscriptions, fees and refunds

• Kite may offer free and paid plans.
• Paid plans renew automatically for the same period unless cancelled before the renewal date.
• Fees are stated in [INR / USD] and are exclusive of GST and other applicable taxes, which will be added where required.
• Purchases made through the Apple App Store or Google Play are governed by that platform’s billing and refund rules, and refunds must be requested from the platform.
• Except where required by law, fees are non-refundable. We do not provide refunds for partial billing periods.
• We may change pricing with at least 30 days’ notice; changes apply from your next renewal.
• You can cancel at any time in Settings. Access continues until the end of your paid period.

Intellectual property

• The Service, including its software, design, interface, trademarks and content, is owned by Synctric Technology Private Limited and protected by Indian and international IP law.
• We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal or internal business purposes.
• You retain all rights to your email content. You grant us only the licence described in the “Connecting third-party accounts” section, which terminates when you disconnect your account.
• “Kite”, “Synctric” and our logos are our trademarks. You may not use them without written permission.
• If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

Third-party services

The Service integrates with third parties (email providers, payment processors, AI providers). We are not responsible for their availability, accuracy or practices. Your use of those services is governed by their own terms.

Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, modify features, or discontinue the Service (in whole or part) with reasonable notice. Free-tier features may change or be withdrawn at any time.

Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. To the maximum extent permitted by law, Synctric disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. You use the Service at your own risk.

Limitation of liability

To the maximum extent permitted by applicable law:

• Synctric, its directors, employees and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, data, business or goodwill, arising out of or relating to the Service.
• Our total aggregate liability for all claims relating to the Service shall not exceed the greater of (a) the amount you paid Synctric in the twelve (12) months preceding the event giving rise to the claim, or (b) INR 5,000.
• Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

Indemnity

You agree to indemnify and hold harmless Synctric Technology Private Limited and its officers, directors and employees from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

Termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate your account for breach of these Terms, non-payment, suspected fraud or abuse, or if required by law — with notice where reasonably practicable.
• On termination, your licence ends immediately and your data is deleted in accordance with our Privacy Policy.
• The Intellectual property, Disclaimer of warranties, Limitation of liability, Indemnity, Governing law and General sections survive termination.

Governing law and dispute resolution

• These Terms are governed by the laws of India, without regard to conflict-of-law rules.
• The courts at Surat, Gujarat shall have exclusive jurisdiction, subject to the arbitration clause below.
• Any dispute shall first be attempted to be resolved amicably within 30 days of written notice. Failing that, the dispute shall be referred to arbitration by a sole arbitrator appointed by Synctric under the Arbitration and Conciliation Act, 1996. The seat and venue shall be Surat, Gujarat, India, and the language English. The award shall be final and binding.

(If you will have significant EU/UK/US consumer users, have counsel review this clause — mandatory arbitration and unilateral arbitrator appointment are unenforceable against consumers in several jurisdictions.)

General

• Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, are the complete agreement between us.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
• Changes. We may update these Terms. Material changes will be notified at least 14 days in advance by email or in-app notice. Continued use constitutes acceptance.

Contact

Synctric Technology Private Limited, Office No. 601, Luxuria Business Hub, Nr. V. R. Mall, Dumas Road, Surat, Gujarat, India – 395007.
support@synctric.io · legal@synctric.io
Grievance Officer: grievance@synctric.io